By accessing this website we assume you accept these terms and conditions. Do not continue to use Out of the dog box if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of South Africa. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
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Cookies
We employ the use of cookies. By accessing Out of the dog box, you agreed to use cookies in agreement with the Out of the dog box's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
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Insurance
This is an option with your order. Should you want to take this option please state so in the notes with your order.
Without insurance, we cannot be held responsible for losses during shipping.
The cost of insurance is for the customer's account.
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Payment
Card payments conveniently available at checkout.
Shipping - Is via EFT into our account, before we will prepare the products for shipping.
Pick up - Cash when picking up is acceptable.
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Courier Costs – The Courier Guy
Shipping costs are dependent on physical and volumetric weight as set forth by The Courier Guy.
All regional/outlying areas incur an additional fee and will be quoted separately.
Dog food shipping costs will be quoted separately.
Free shipping only applies to our customers based in the Moot area of Pretoria.
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Dispatch/Shipping Dates
This is governed by the courier service to your address.
This is a door-to-door service governed by the systems and protocols of the courier service.
Typically, shipping occurs on Mondays to Thursdays for all orders received and paid the previous week.
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Guarantee
We recommend taking insurance for guaranteed safe delivery as we cannot guarantee the courier service, as it is out of our hands.
Our prices are guaranteed to be cheaper than all pet stores, excluding wholesalers open to the public and specials/promotions.
Prices are based on current distributor prices, with immediate price increases upon receipt from distributors.
Claims
Damaged boxes must be noted on the delivery note before signing to receive the box from The Courier Guy. Failure to do this can nullify any claims.
Report any box damage within 30 minutes of delivery.
Report faulty products within 6 hours of delivery.
All claims must include high-quality pictures.
Approved claims will either be replaced or credited toward your next order.
We cannot accept claims for products ordered by mistake or disliked after receipt.
Product Returns
If a product needs to be shipped back to us, it will be at the buyer's expense. Ensuring undamaged arrival is the sole responsibility of the client.
Products purchased on discount are not subject to returns or exchanges unless product is damaged or not working.
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Order Cancellation
We reserve the right to cancel orders and refund the client for any reason or refuse assistance.
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Online Exclusive Products
Online exclusive products are available for purchase only through our online platform, not in-store.
Availability depends on the supplier; out-of-stock products will be communicated promptly.
Online exclusive products may have a delivery extension of 2-5 business days beyond the standard timeframe.
For collection of online exclusive products, await confirmation via email.